KINGSBRIDGE PATIENT SURVEY

We are always seeking to improve the experience of each and every patient journey at Kingsbridge Private Hospital. We would be delighted if you could take a moment to complete this short patient survey.

Patient's Details

Prior to your arrival at the hospital

Prior to your arrival at the hospital, how would you rate the quality of the information provided?

Please rate: 1 - very poor / 10 – excellent.

Medical information relating to your procedure:
Directions to the hospital including details on car parking:
Information detailing what you should/ should not bring with you:
Information regarding visiting times for family and friends:

On arrival at reception

On arrival at reception, how would you rate the quality of the service delivered?

Please rate: 1 - very dissatisfied/ 10 – very satisfied

Were you satisfied that there was no significant delay in your allocated appointment time?
How happy were you with the welcome received at reception?:

During your stay at the hospital

During your stay at the hospital, how would you rate the following

Please rate: 1 – strongly disagree / 10 – strongly agree

I was given the opportunity to allay any concerns I may have had:
Sufficient privacy and dignity was provided throughout my stay:
Nursing staff were professional and courteous while treating me throughout my stay:
The in house Doctor met my expectations and was available when I needed him/ her:
My Consultant was professional and courteous while treating me throughout my stay:
The standards of cleanliness were high:
I was happy with the quality of the facilities available:

Hand Hygiene

In relation to Hand hygiene please can you answer the following:

During your stay in the hospital did you observe the readily available hand hygiene products eg soap, water and alcohol gel for use by staff, patients and visitors?
During your stay did you observe Healthcare Workers use hand hygiene products before patient contact?
During your stay did you observe Healthcare Workers use hand hygiene products after patient contact?

The food and catering at the hospital

In relation to the food and catering at the hospital, how would you rate the following

Please rate: 1 - very poor / 10 – excellent

Taking into account the choice, quality and flavour of the meals available, what is your overall rating on the food provided?:
The service delivered by the catering staff:

Overall experience

In terms of your overall experience at Kingsbridge Private Hospital, we would be keen to know

Please rate: 1 – strongly disagree / 10 – strongly agree

My overall impression of Kingsbridge Private Hospital is that of a 5 star hospital:
I would recommend the hospital to my family and friends:

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